CUSTOMER SERVICE PRIVACY & SECURITY
The sections of our website where we ask you for information such as your name, phone number, and other information required to process your order are encrypted with the well known industry standard SSL technology. The well-known companies that provide the SSL technologies are the Verisign, Thawte, and Geotrust. All pertaining data are encrypted before transmitted from your computer to our server. Thus, no third party either with good or bad intensions can intercept the information or decode it for their private use.
While we use SSL encryption to protect sensitive information (like your credit card information) online, we also take measures to protect your information off-line. All of our users' information is restricted in our offices. Only employees who need the information to perform a specific task (for example, our billing clerk or a customer service representative) are granted access to identifiable information. Furthermore, all employees are fully informed about our security and privacy practices and updated as new policies are added or revised. They are regularly notified and/or reminded about the importance we place on privacy, and what we can do to ensure that our customers' information is protected.
Information Collected and Usage
We will collect basic information such as your name, email address, your address, phone number, and other information necessary in processing your order properly. We will not sell, share, or rent this information to others in any way. Our guarantee to you is that we have a very strict policy that we do not disclose, share, or sell any part of our customer information with other companies.
In the order process, we will request information from you. We will ask you for your contact information, like name and shipping address, credit card number and expiration date. This information is used for billing purposes and to fill the your order. If we have difficulty processing an order, this contact information will be used for communication purposes.
A cookie is a piece of data stored on the user's hard drive containing information about the user. We use both session and persistent cookies. Usage of a cookie from our site is in no way linked to any personally identifiable information. Cookies enable us to track and target the interests of our users in the aggregate by analyzing popular areas and products to enhance future experiences on our site.
Web server collects usage traffic throughout our site. This information is used to gather overall statistics and is not collected at an individual level, rather as a whole picture to better serve and effectively markets our products. This includes browser type, ISP (internet service provider), referring/exit pages, platform type, date/time stamp, and #of clicks to analyze trends, administer the site, and other pertaining traffic data.
We offer a registration form where you can input your name, phone number, and email addresses. The information you submit here will be used to answer your questions and provide customer service only.